Frequently Asked Questions
Manufacturing
Q: How can I place an order on SoiFashionUK.com? A: Placing an order is easy! Simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: What payment methods do you accept? A: We accept various payment methods, including credit/debit cards and PayPal, to ensure a convenient and secure shopping experience.
Q: Do you offer international shipping? A: Currently, we only offer shipping within the UK. We do not ship internationally. Please refer to our Shipping and Delivery Policy for more information.
Q: How long does it take to receive my order? A: The delivery time depends on your location and the shipping option chosen at checkout. Typically, orders are delivered within 3-5 business days.
Q: Can I track my order? A: Yes, you can track your order’s status. Once your order is dispatched, we will provide you with a tracking number via email, which you can use to monitor the shipment.
Q: What is your return and exchange policy? A: We want you to be completely satisfied with your purchase. If you’re not, you can return the item(s) within 30 days of receipt for a refund or exchange. Please review our Return and Refund Policy for detailed instructions.
Q: Are there any shipping fees? A: Yes, shipping fees may apply, and they vary based on your order’s total value, shipping method, and location. Shipping costs will be displayed during the checkout process.
Q: Do you offer discounts or promotions? A: Yes, we periodically run promotions and offer discounts on select items. Keep an eye on our website and subscribe to our newsletter to stay informed about our latest offers.
Q: Are the products on SoiFashionUK.com of good quality? A: We take pride in offering high-quality clothing from reputable brands. Each product undergoes quality checks to ensure our customers receive only the best.
Q: How can I contact customer support? A: If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us through the “Contact Us” page on our website or by sending an email to support@soifashionuk.com.